Frequently Asked Questions
Find your answer here
General
When shopping at www.beshliemckelvie.com you can use our services with or without an account.
However, signing up with us and you’ll be able to enjoy the following benefits:
– Track your orders and review past purchases
– Request a return or exchange directly from your account
– Add items and products you love to your Wish List
– Preview our new collections and register your interest for your favorite pieces
– Save your address so you can shop even quicker next time
Shipping and Returns
You will have up to 60 days after items have been purchased to exchange for anything else on the website.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
Shipping Charges: Shipping charges on expedited orders are not refundable.
Modified Return Policy: If you return more than £600 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.
Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
To ship an item back to Beshlie Mckelvie please:
1) Indicate on your invoice whether you are exchanging or returning the item(s).
2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
3) Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.
4) Mail your package back to us:
5) If you decide to send your return back without using the return label that we have provided, please contact us via email for correct return address:
Customers are welcome to return any item they are unhappy with.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Beshlie Mckelvie warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an repairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.
